We can’t accept any products once they’ve been printed with your design or text.
This might seem scary as most of our products are customized, but don’t worry, we aren’t going to leave you in the dark.
You’ll know exactly how your product will look before you order with a free virtual proof. If it doesn’t look right, let us know and we’ll fix it. Your order doesn’t get started until you give us the a-okay!
While we pride ourselves on excellent customer service, it’s possible there may be a mistake with your order. Before we can begin your claim, you’ll need to provide a sample of the damaged or misprinted goods.
Snap a few pictures and send over to our team, or better yet, send us a physical sample of the product.
We may need to test it out in person depending on the claim. Keep in mind that no returns are accepted after 5 working days so let us know if you have a concern asap and we’ll take care of the problem! Remember, we’re here to make sure you’re happy, every time!
If you do have any concerns, please be sure to reach out to us within 5 working days after you receive your order. Any return past this point may not be processed. It’s all about making sure we continue offering the best of the best to every customer!